Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below. We only accept returns for items purchased directly from this website.

Return Eligibility & Timeframes

• If you decide you no longer want your purchase, you have 14 days from the date of receipt to request a return. To qualify, the item must be unopened, unused, and in its original packaging. Please note that return postage costs for unwanted items are non-refundable.
• If your item was damaged in transit, or not what you ordered, you have 30 days from the date of receipt to return it. In this case, we will issue a full refund, including return postage, or provide a replacement at no additional cost. If you choose a replacement, it will be dispatched using the same delivery method you originally selected.

How to Initiate a Return

To start the return process, please contact our customer service team at info@empurreo.com. We will review your request and, if eligible, provide a return shipping label and detailed instructions on how to return your item.

⚠️ Important: Items returned without prior approval will not be accepted, so please ensure you contact us first before sending anything back.

If you have any questions about your return, feel free to reach out to us at info@empureo.com.

Damages & Issues

We take great care in packaging and shipping our products, but if your order arrives damaged, defective, or incorrect, please inspect it upon arrival and contact us immediately. We will work quickly to resolve the issue, whether by offering a replacement or issuing a refund.

Exceptions – Non-Returnable Items

Certain items are not eligible for return, including:

• Sale items (discounted products)
• Gift cards

Please check your order carefully before purchasing, as we cannot make exceptions for these items.

Exchanges

If you need to exchange an item, the fastest way is to return the original item first. Once your return is approved, you can place a new order for the desired item. This ensures you receive the correct product as quickly as possible.

Refund Process

Once we receive and inspect your returned item, we will notify you of its approval status. If your return is approved, we will issue a refund to your original payment method.

Please keep in mind:

• Refund processing times may vary, and it can take several days for your bank or credit card provider to process and post the refund to your account.
• If you do not see the refund within the expected timeframe, we recommend checking with your bank or payment provider before reaching out to us.