Warranty Policy

Empureo products come with a 2-year warranty on the frame, battery, motor, and controller. Accessories are covered under a 1-year warranty.

The warranty applies to new Empureo products purchased directly from this website or our partner distributors and is non-transferable. It does not cover “consumable” items such as tyres, tubes, brakes, and chargers or components that fail due to abuse or accidents.

Warranty Claims

To obtain warranty service for any product that is subject to the foregoing Warranty, the original owner must notify Empureo to obtain a replacement and shall return the defective product to the address specified by Empureo or its partners.

This Limited Warranty applies only to Empureo products manufactured by or for Empureo. These products must have been purchased through Empureo authorized sales channels and extend only to the original owner of the product.

Exclusions

This warranty does not apply to:

• Defects or damage caused by misuse, accident (including, without limitation, collision, fire, and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage.
• Damage caused by operating the product(s) outside the permitted or intended uses described by Empureo.
• Damage caused by use with non-Empureo products.
• Secondary owners.
• Products purchased or obtained outside of Empureo authorized sales channels.

Replacement Process

We stock all the parts for our products, and in the event of a problem, we will normally send out replacement components with instructions to fit.

In rare cases where it is not possible to solve an issue remotely, we may send out a technician, or customers may be required to return their product to our workshop for repair.

You will be required to return your existing product in accordance with directions that will be provided by Empureo. The owner of such a product shall bear all shipping costs for the return of the product to us.

Any claim under this Limited Warranty must be submitted to Empureo before the end of the warranty period described above.

Please allow up to fourteen (14) business days for your warranty request to be processed.