What is covered?
Your Empureo warranty covers eligible manufacturing defects for:
- Frame: 2 years
- Battery: 2 years
- Motor: 2 years
- Controller: 2 years
- Accessories: 1 year
The warranty applies to new products purchased directly from Empureo or an authorised Empureo retail partner.
Everyday wear
Parts such as tyres, inner tubes and brake pads naturally wear over time. Replacement due to normal use is not covered by the warranty.
If you are unsure whether something is normal wear or a possible fault, contact us and we will help assess it.
What is not covered?
The warranty does not cover damage caused by:
- Accidents or misuse
- Incorrect maintenance or storage
- Unauthorised repairs or modifications
- Using the bike outside its intended purpose
- Incompatible or non-approved components
The warranty applies to the original owner and is not transferable. Your statutory consumer rights are not affected.
If something goes wrong
We hold replacement parts and will always try to resolve the issue as simply as possible. Depending on the problem, we may:
- Provide technical guidance
- Send a replacement component with fitting instructions
- Arrange further technical support
- Ask for the bike to be returned to our workshop
We will explain the available options before arranging any work or return.
Making a warranty claim
Contact us before returning your bike or any component.
Please provide:
- Your name
- Order number or proof of purchase
- Bike serial number
- A description of the problem
- Photographs or a short video where possible
We aim to review claims promptly. More complex cases may take up to 14 working days to assess.
Your legal rights
This warranty is provided in addition to your statutory consumer rights.