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🇬🇧 Proudly designed and built in Britain
We want you to feel confident choosing Empureo.
When you purchase an e-bike directly from our website, you have a 14-day home trial with reasonable test riding allowed.
If it is not right for you, notify us within 14 days after delivery. Return delivery costs apply.
For a full refund under our 14-day home trial, please return your bike:
Reasonable test riding allowed under our trial will not, by itself, result in a deduction. If damage, modifications, missing items or excessive use have reduced the bike’s value, we may make a proportionate deduction. We will explain any deduction and how it has been calculated.
Please keep the original box and protective packaging where possible. Original packaging is not required to exercise your statutory cancellation rights, but the bike must be securely packaged for transport.
If you choose to purchase replacement packaging from us, we will confirm the cost before you agree. We will not automatically deduct a replacement-box charge.
Please email info@empureo.com before sending your bike back so we can help coordinate the return
Include your name and order number, or other details that identify your purchase. Your reason for returning it and photographs are helpful but optional for statutory cancellations.
Your cancellation does not depend on our approval or response.
Returns address:
Empureo
Unit 11, Bloomfield Park
Bloomfield Road
Tipton
DY4 9AH
United Kingdom
Package the bike securely with all supplied items, include your order details and retain evidence of dispatch.
We will confirm the return instructions.
For a 14-day home trial or change-of-mind return, you are responsible for the direct return delivery cost.
The estimated mainland UK bike-return cost is £25
If the bike is faulty, damaged on arrival or incorrect, Empureo will arrange collection or cover reasonable return transport costs.
Please contact info@empureo.com promptly if your order is faulty, damaged or incorrect.
If goods are faulty, not as described or not fit for purpose, you normally have a 30-day statutory right to reject them for a full refund. After this period, you may still be entitled to a repair, replacement or other remedy.
We will resolve the issue in accordance with your statutory rights.
For statutory cancellations where you return the goods, we will refund you without unnecessary delay and within 14 days of receiving the goods or evidence that you have sent them back, whichever happens first.
If we have agreed to collect the goods, we will refund you within 14 days of being notified of your cancellation.
We will refund any standard outbound delivery charge paid. Additional charges for upgraded delivery are not refundable for change-of-mind cancellations.
Any lawful deduction for reduced value will be explained, taking account of the reasonable test riding permitted under our home trial. We do not charge cancellation or restocking fees.
Refunds will use your original payment method unless you expressly agree otherwise. Your payment provider may take additional time to display the refund.
For faulty goods, any refund due will be issued without unnecessary delay and within 14 days of us agreeing that you are entitled to it.
Our 14-day home trial and this policy do not limit your statutory consumer rights. These rights also apply to discounted and sale items.
You may email or post this form, but using it is optional.
To: Empureo, Unit 11, Bloomfield Park, Bloomfield Road, Tipton, DY4 9AH, United Kingdom
Email: info@empureo.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
