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🇬🇧 Proudly designed and built in Britain
We want you to feel confident choosing Empureo.
When you purchase an e-bike directly from the Empureo website, you have 14 days from delivery to try it at home.
If it is right for you, contact us within the 14-day period to arrange a return.
To receive a full refund under our 14-day bike trial, the bike must:
Reasonable test riding is allowed. We may reduce the refund if the bike has been damaged, modified or used more than reasonably necessary to test it.
Please keep the original box during your 14-day trial. If replacement packaging is required, its cost may be deducted from your refund.
Email info@empureo.com before returning your bike.
Please include:
We will confirm the return instructions.
For a 14-day trial or change-of-mind return, the customer is responsible for the return delivery cost.
If the bike is faulty, damaged on arrival or incorrect, Empureo will cover the reasonable return cost.
Please inspect your order when it arrives and contact us promptly if there is a problem.
If your product is faulty, damaged or not what you ordered, we will arrange a refund, repair or replacement, depending on the circumstances and your legal rights.
You may have the right to reject faulty goods within 30 days of delivery.
Once your return has been received and inspected, we will confirm whether the full refund has been approved or whether any deduction applies.
The Empureo 14-day bike trial is offered in addition to your statutory consumer rights.
