The shop across town. The route you’d written off as too far. The hill you’d normally avoid. With an eV.20 Origin, distance quietly stops being the thing that decides where you go.
Most folding bikes ask you to settle — for the ride, the range, or the way it looks. This one doesn’t. It’s built properly, and you feel it in the first hundred metres.
Turn back when you want to — not when your legs decide for you.
The bike that’s already by the door, not the one quietly guilt-tripping you from the hallway.
There’s the fastest route back, and there’s the one worth taking. This makes the second one easy.
Your phone becomes the key, the dashboard and the diagnostics. Unlock it, check it, update it — without touching a button on the bike.
Firmware updates install wirelessly in the background. New features and refinements arrive over time, with no service-centre visit. The bike you own gets quietly better after you've bought it.
Unlock and start the bike from your pocket, secured with a password only you have.
Run a check on the motor, battery and sensors before you set off, so nothing catches you out mid-ride.
Your bike’s last location, with a timestamp and full address. Parked in town or left overnight, you can check on it any time.
Battery percentage, remaining range and distance covered, live on your phone. You always know how far you can go.
Adjust pedal-assist levels and switch your headlight on or off, straight from your phone.
Ride it, fold it and make it part of your everyday routine. If it's not the perfect fit, return it within 14 days in accordance with our returns policy.
Every eV.20 Origin includes a 2-year warranty covering the frame, battery, motor and controller for complete peace of mind.
Buying your bike is just the beginning. Get servicing advice, replacement parts and expert support whenever you need it.
Choose from flexible finance options or pay in full, with secure checkout every time.
Everything riders usually ask before buying — range, folding, charging, warranty and support.
If you change your mind about an online purchase, you have 14 days from receiving your order to notify us that you wish to cancel, in accordance with your statutory cancellation rights.
If your bike arrives damaged, faulty or incorrect, please contact our UK team as soon as possible so we can resolve the issue.
Full details, including how to arrange a return, are available in our Refund & Returns Policy. Your statutory rights are unaffected.
Empureo is a British e-bike company established in 2022, focused on creating intelligently engineered folding electric bikes that combine premium technology with strong value.
Our bikes use an Empureo proprietary magnesium frame design alongside carefully selected technology including Gates Carbon Drive, Samsung battery cells and torque sensing.
Empureo bikes are designed and assembled in the West Midlands, where we also provide UK-based technical support, stock replacement parts and carry out servicing and repairs in-house.
Our aim is simple: exceptionally well-engineered folding e-bikes without the traditional premium-brand price.
Some noise from new disc brakes can be normal during the initial bedding-in period. The new brake pads and rotors need time to develop an even contact surface, so you may notice some additional noise during your first few rides.
Use the brakes progressively during your initial rides to allow them to bed in. If the noise is excessive, doesn't improve, becomes worse or braking performance doesn't feel right, contact our technical team and we'll be happy to help.
Absolutely. Our support doesn't end when your warranty does.
We continue to offer technical support, replacement parts, servicing and in-house repairs for Empureo bikes after the warranty period. Appropriate parts, labour and transport charges may apply to work outside warranty.
You don't have to.
If you'd rather not fit a replacement part yourself or take your bike to another bicycle shop, you can return the complete bike to our West Midlands workshop, where our technicians can inspect and repair it. Transporting a complete bike to Empureo typically costs approximately £15–£30, depending on location and collection service. This is the transportation cost to our workshop, not the cost of the repair.
For an approved warranty repair, the covered repair is carried out free of charge and Empureo covers delivery of the repaired bike back to you, subject to our warranty terms and statutory rights.
Yes. We keep replacement parts for Empureo bikes in stock in the UK so that common repairs and warranty issues can be dealt with efficiently.
Where appropriate, replacement components can be sent directly to you.
Contact us first. Our UK technical team will help diagnose the issue and determine the simplest solution.
For straightforward issues, we can often provide technical assistance or send the required replacement part directly to you. If workshop attention is required, your bike can be returned to Empureo and repaired in-house by our technicians.
Items that naturally wear through normal bicycle use, such as brake pads, tyres and inner tubes, aren't covered for normal wear. Damage caused by accidents, misuse, incorrect maintenance, unauthorised modifications or normal cosmetic wear is also excluded. If you're unsure whether something is normal wear or a possible defect, contact us and we'll help assess it.
Empureo provides a 2-year warranty on the frame, battery, motor and controller, subject to our full warranty terms.
Our warranty covers eligible manufacturing defects and operates alongside your statutory consumer rights.
Its compact folding design makes Empureo well suited to journeys involving trains and other forms of transport.
Individual operators can have their own policies regarding folding bicycles and e-bike batteries, so we recommend checking with the relevant operator before travelling.
Empureo's folding system allows the bike to fold in seconds once you're familiar with the mechanism, making it ideal for cars, motorhomes, storage and mixed-mode journeys.
Exact folded dimensions and weights are available within the specifications on each product page so you can check them against your available space before purchasing.
Yes. The battery is replaceable, and Empureo stocks replacement components to help support your bike for the long term. The battery is also covered by our 2-year warranty, subject to our warranty terms.
Store your battery in a dry environment away from extreme temperatures and avoid leaving it completely discharged for extended periods.
Following the battery-care guidance supplied with your Empureo will help maintain its performance and lifespan.
Depending on the model and riding conditions, an Empureo can achieve up to approximately 100km / 62 miles, with typical charging taking around 2–4 hours. Actual range varies with rider weight, terrain, gradients, temperature, tyre pressure, assistance level and riding style.
Yes. Your Empureo arrives fully assembled. There are no pedals, handlebars or major components for you to install.
Before riding, simply carry out the normal safety checks, including checking tyre pressures and ensuring the folding mechanism and fasteners are correctly adjusted and secure.
UK delivery is free, with tracked next-day delivery and a 1-hour delivery window.
We also deliver to selected international destinations. International shipping charges vary by country and are calculated automatically at checkout.
Yes. Empureo e-bikes are designed for everyday riding in normal wet-weather conditions.
Key electrical components are individually water-resistant, with protection ratings ranging from IPX4 to IPX7 depending on the component, including the battery enclosure, motor, controller, display, lights and electrical wiring.
Empureo bikes are water-resistant, not waterproof. They should not be submerged, pressure washed or deliberately exposed to high-pressure water. After riding in heavy rain, we recommend drying the bike and storing it in a dry environment.
Yes. The torque-sensing assistance responds naturally to your pedalling effort to help with gradients.
If you regularly ride in hillier areas, the Signature Auto's automatic 3-speed gearing provides additional gearing flexibility.
Yes. Empureo e-bikes are designed to comply with applicable UK electrically assisted pedal cycle requirements, including a 250W motor and electrical assistance up to 15.5mph (25km/h).
You can continue pedalling beyond this speed. The electrical assistance simply stops providing power above the permitted assistance limit.
A torque sensor measures how much pressure you're applying through the pedals and adjusts the motor assistance accordingly.
This gives Empureo a smoother and more natural riding feel than systems that simply detect whether the pedals are turning.
Gates Carbon Drive belts are designed for exceptional longevity and significantly lower maintenance than a traditional bicycle chain. Depending on riding conditions, correct setup and use, a Gates belt can typically last around 20,000–30,000 miles.
There's no fixed guaranteed replacement mileage, as belt life varies with riding conditions, load and maintenance. Unlike a chain, the belt requires no oil or lubrication. Simply keep it clean and periodically inspect its condition.
Gates Carbon Drive is clean, quiet and low maintenance. Unlike a conventional chain, there's no chain oil or grease, no regular lubrication and significantly less drivetrain maintenance.
It's particularly well suited to a folding bike that may regularly be transported in a car, motorhome or carried into your home or workplace.
The Origin uses a simple single-speed Gates belt-drive system, making it straightforward and exceptionally low maintenance.
The Signature Auto uses an automatic 3-speed transmission that changes gear for you, providing greater flexibility across different riding conditions without needing to manually select gears.
The eV.20 Origin is ideal if you want simplicity, low maintenance and the clean riding experience of a single-speed Gates Carbon Drive. The eV.20 Signature Auto adds automatic 3-speed gearing and enhanced specification for riders wanting greater versatility and comfort. If you're unsure, our UK team will be happy to help you choose.
